The company Lunifia , hereinafter referred to as “Lunifia”.
These General Conditions of Sale, together with the order form and the order confirmation constitute the sales contract between Lunifia and the Customer relating to the sale of the products ordered.
Any order made on the website Lunifia requires that the Customer accepts in advance and without reservation the General Conditions of Sale in their entirety.
In the event of disagreement with the terms and conditions of the General Conditions of Sale, the Customer must not use the Website.
Lunifia reserves the right to adapt or modify its General Conditions of Sale at any time and without notice, the adaptations or modifications then being applicable to all orders subsequent to the adaptations or modifications.
In the event of modification, the General Conditions of Sale applicable to the Customer's order are those which were online, and which the Customer accepted on the day the order was placed.
Article 1 – Definitions
The terms and expressions identified by a capital letter in the General Conditions of Sale have the meaning indicated below (whether used in the singular or the plural).
- General Conditions of Sale : means this document, i.e. the terms and conditions applying in the relations between Lunifia and the Client .
- Order : means the Customer 's purchase order for one or more Product(s) or Service(s) placed using the Website www.lunifia.com or via Customer Service
- Website : means the website accessible at the address www.lunifia.com
- Product : means a product or Service offered for sale on the Website
- CUSTOMER : means a natural or legal person, consumer, who uses the Website lunifia.com and acquires one or more Product(s), for his personal needs, having previously adhered to the General Conditions of Sale.
Lunifia and the customer and the conditions applicable to any purchase made through the website lunifia.com
By accepting these General Conditions of Sale, you declare that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any minor in your care to purchase on this online sales site.
Use of our products for any illegal or unauthorized purpose is prohibited.
Lunifia reserves the right to modify these General Conditions of Sale at any time, in order to comply with any new regulations or to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the customer .
Article 2. Rates
The prices listed on the product sheets in the online catalog are in Euros (€) inclusive of all taxes (TTC) and reflect the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products.
Lunifia reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the customer.
The products remain the property of Lunifia until full payment of the price by Lunifia.
Products on promotion will be indicated by a "PROMOTION" sticker or by a crossed-out Price, our promotions are valid while stocks last at the time of ordering and during the display period.
For customers outside Metropolitan France, lunifia.com is required, in accordance with current law, to charge VAT on orders shipped to most countries in the European Union.
For customers outside the European Union and French overseas territories, orders are not subject to VAT, but may be subject to local taxes and customs duties in force in the receiving country. These duties and amounts are not the responsibility of www.lunifia.com . They are the responsibility of the customer.
Warning: Any inaccurate information provided by the customer for the purpose of evading VAT may result in civil fines and criminal prosecution.
The prices of the Products indicated on the website www.lunifia.com do not include processing and shipping costs which are charged in addition to the price of the Products purchased and according to the total amount of the order.
Article 3. Order
The contractual information is presented in French and will be the subject of a confirmation including this contractual information at the latest at the time of delivery. Lunifia reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.
To order Products on the Website www.lunifia.com, the CUSTOMER must create an account by providing the information required in the registration form.
To order Products on the Website www.lunifia.com , the CUSTOMER must create an account by providing the information required in the registration form.
The account creation section is accessible directly from the main menu bar. Each time you visit, if you wish to order or view your account (order status, personal information, etc.), you will need to log in using this information.
Article 4. Payment
The price of the Products and the costs of logistical preparation and delivery are payable in full by the customer at the time the Order is placed.
The lunifia.com website may offer the Customer the option to pay for their order using a variety of payment methods:
- By credit card:
- After choosing the credit card payment method, the Customer is redirected to the secure payment system interface to securely enter their personal credit card details. If the payment is accepted, the order is registered and the contract is definitively formed. Payment by credit card is irrevocable.
Lunifia on the website www.lunifia.com benefits from the legal guarantee provided for by articles 1641 et seq . of the Civil Code. In the event of non-conformity of a product sold, it may be returned to Lunifia who will take it back, exchange it or refund it in the form of a credit note. All complaints, requests for exchange or refund must be made by post to the address: contact@lunifia.com within a period of
Article 5. Liability
Lunifia has, for all stages of access to the site, the ordering process, delivery, customer service or subsequent services, only an obligation of means. The responsibility of Lunifia cannot be held liable for any inconvenience or damage inherent in the use of the internet network, including loss of data, intrusion, viruses, interruption of service, and other involuntary problems , or any event qualified as force majeure, in accordance with case law.
The computerized records stored in Lunifia's information systems under reasonable security conditions will be considered as proof of communication, orders and payments between Lunifia and the Client.
Article 6 - Security
The website www.lunifia.com is subject to a security system: the SSL encryption process has been adopted but all scrambling and encryption processes have also been reinforced to protect all sensitive data linked to payment methods as effectively as possible.
Article 7 - Intellectual property
All texts, comments, works, illustrations and images reproduced on the site www.lunifia.com are reserved under copyright and intellectual property law worldwide. As such and in accordance with the provisions of the Intellectual Property Code, only use for private purposes is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code. Any total or partial reproduction of the site www.lunifia.com is strictly prohibited, whether in the form of photos, logos, visuals or text.
Article 8. Personal data
All data you provide on the website www.lunifia.com are in order to be able to process your orders.
Under Law No. 78-17 of January 6, 1978, relating to information technology, files, and civil liberties, you have the right to rectify, consult, modify, and delete any data you have provided to us. This right can also be exercised online.
Article 9. Force majeure
The performance by Lunifia of all or part of its obligations, in particular delivery, will be suspended in the event of the occurrence of a fortuitous event or force majeure which hinders or delays its performance. Such events include, but are not limited to, war, riots, insurrection, social unrest, and strikes of any kind. Lunifia will inform customers of the occurrence of an unforeseeable event or force majeure within seven days of its occurrence. In the event that this suspension continues beyond a period of fifteen days, the customer will have the option to cancel the current order, and the price of the Products ordered and the delivery costs paid will then be refunded.
Article 10. Applicable laws and competent jurisdictions
The General Terms and Conditions of Sale are subject to French law. Only the French version of these General Terms and Conditions of Sale is legally binding. In the event of any difficulty arising during the Order, the delivery of the Products, or more generally during the execution of the sale, the customer will have the opportunity, before any legal action, to seek an amicable solution, in particular with the help of a consumer association or any other advisor of their choice.
Article 11. Customer Service
For any information or questions about an order, customer service is at your disposal.
Please note that our shipping times are 24 to 48 business hours. During peak periods, please allow up to 72 hours. Once your order has shipped, you will receive a confirmation email with tracking information.
- By email: contact@lunifia.com
- By phone: 01 72 52 38 56
- On our social networks @lunifiaparis
Article 12. Return and Refund Policy
Defective or damaged items
At Lunifia, each piece of jewelry undergoes rigorous inspections to ensure impeccable quality. If, despite our strict requirements, a defect is found upon receipt, your jewelry is covered by our warranty for one year from the date of shipment.
For any assistance, our customer service is available by email at contact@lunifia.com or by phone at 01 72 52 38 56.
Returns and Refunds
You have fourteen days after receiving your order to exercise your right of withdrawal, in accordance with Article L.221-18 of the French Consumer Code. After this period, no returns will be accepted.
Returned items must be new, unworn, and in their original packaging. Any product showing signs of wear upon inspection will not be refunded. Return shipping costs are the responsibility of the customer.
To exercise your right of withdrawal, you can contact us by email at contact@lunifia.com and send your request in writing, specifying your order number.
As part of a promotional offer that includes several items, such as an offer of the type “Buy 2 get 1 free” means the entire set must be returned for a full refund. If only one item is returned, the remaining items will be charged at their original unit price.
Return procedure
All return requests must be sent to customer service by email at contact@lunifia.com. After validation, you will receive an email detailing the instructions to follow. Once the return has been received and inspected, a refund will be issued within a maximum of fourteen days, directly to the payment method used for the purchase.
If shipping costs were paid when ordering, these will not be refunded. If delivery was free, a flat rate will be deducted from the refund, corresponding to the shipping costs applied depending on the destination: €8.95 for Metropolitan France.
Undelivered shipments and packages
If your order has not been delivered within If the carrier is delayed for more than thirty days and the tracking shows it is still in transit, we will arrange for reshipment. If you have any questions, our customer service team is available.
Lunifia declines all responsibility for lost packages after they have been deposited with the carrier. Once a package is declared delivered by the carrier, no claims can be processed and no refunds or credits can be issued. However, if you encounter any problems, we invite you to contact our customer service team, who will be able to assist you.
Return of uncollected package at relay point
In the event of packages delivered to a relay point and not collected, resulting in their return to our warehouse, the following conditions will apply for any new shipment or refund request:
- New shipment : Shipping costs for reshipping will be borne by the customer, with an additional €2 for processing costs.
- Refund : The full purchase amount will be refunded after deduction of the initial shipping costs and an additional €2 for return shipping costs.