Lunifia company, hereinafter referred to as "Lunifia".
These General Terms and Conditions of Sale, together with the order form and order confirmation, constitute the sales contract between Lunifia and the Customer concerning the sale of the ordered products.
Any order placed on the Lunifia website requires the Customer to previously and unreservedly accept the General Terms and Conditions of Sale in their entirety.
In case of disagreement with the terms and conditions of the General Terms and Conditions of Sale, the Customer must not use the Website.
Lunifia reserves the right to adapt or modify its General Terms and Conditions of Sale at any time and without prior notice, the adaptations or modifications then being applicable to all orders subsequent to the adaptations or modifications.
In the event of modification, the General Terms and Conditions of Sale applicable to the Customer's order are those that were online and that the Customer accepted on the day of placing their order.
Article 1 – Definitions
The terms and expressions identified by a capital letter in the General Terms and Conditions of Sale have the meaning indicated below (whether used in the singular or plural).
- General Terms and Conditions of Sale: refer to this document, i.e., the terms and conditions applying to the relationship between Lunifia and the Client.
- Order: refers to the Client's purchase order for one or more Product(s) or Service(s) placed by using the Website www.lunifia.com or via Customer Service.
- Website: refers to the website accessible at www.lunifia.com
- Product: refers to a product or Service offered for sale on the Website
- CLIENT: refers to an individual or legal entity, consumer, who uses the lunifia.com Website and acquires one or more Product(s) for their personal needs, having previously adhered to the General Terms and Conditions of Sale.
Lunifia and the customer and the conditions applicable to any purchase made through the lunifia.com website
By accepting these General Terms and Conditions of Sale, you declare that you have reached the age of majority in your country, state, or province of residence, and that you have given us your consent to allow any minor dependent on you to purchase from this online sales site.
The use of our products for any illegal or unauthorized purpose is prohibited.
Lunifia reserves the right to modify these General Terms and Conditions of Sale at any time to comply with any new regulations or to improve the use of its site. As a result, the applicable conditions will be those in force on the date of the customer's order.
Article 2. Prices
The prices displayed on the product sheets in the online catalog are in Euros (€) all taxes included (TTC), taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products.
Lunifia reserves the right to modify its prices at any time, it being understood, however, that the price listed in the catalog on the day of the order will be the only one applicable to the customer.
The products remain the property of Lunifia until full payment of the price by Lunifia.
Promotional products will be indicated by a "PROMOTION" tag or a crossed-out price. Our promotions are valid while stocks last at the time of order and during the display period.
For customers outside mainland France, lunifia.com is obliged, in accordance with current law, to charge VAT on orders shipped to most European Union countries.
For customers outside the European Union and French overseas territories (DOM-TOM), orders are not subject to VAT, but may be subject to local taxes and customs duties in force in the receiving country. These duties and amounts are not within the purview of www.lunifia.com. They are the responsibility of the customer.
Warning: Any inaccurate information provided by the customer with the aim of evading VAT may result in civil fines and criminal prosecution.
The prices of the Products indicated on the www.lunifia.com website do not include processing and shipping fees, which are charged in addition to the price of the purchased Products and depend on the total amount of the order.
Article 3. Order
Contractual information is presented in French and will be subject to a confirmation resuming this contractual information at the latest at the time of delivery. Lunifia reserves the right to cancel or refuse any order from a customer with whom there is a dispute concerning the payment of a previous order.
To order Products on the www.lunifia.com Website, the CLIENT must create an account by providing the information required in the registration form.
To order Products on the www.lunifia.com Website, the CLIENT must create an account by providing the information required in the registration form.
The account creation section is directly accessible from the main menu bar. With each visit, the customer, if they wish to order or consult their account (order status, personal information, etc.), will need to identify themselves using this information.
Article 4. Payment
The price of the Products and the logistical preparation and delivery costs are payable in full by the customer at the time the Order is placed.
The lunifia.com website may offer the Customer various payment methods:
- By credit card:
- After choosing credit card as the payment method, the Customer is redirected to the secure interface of the payment system to securely enter their personal credit card details. If the payment is accepted, the order is registered and the contract is definitively formed. Payment by credit card is irrevocable.
Lunifia on the website www.lunifia.com benefits from the legal guarantee provided by articles 1641 et seq. of the Civil Code. In the event of non-conformity of a sold product, it may be returned to Lunifia who will take it back, exchange it, or refund it in the form of a credit note. All claims, exchange requests, or refund requests must be made by mail to the address: contact@lunifia.com within 14 days.
Article 5. Liability
Lunifia has, for all stages of access to the site, the ordering process, delivery, customer service, or subsequent services, only an obligation of means. Lunifia's liability cannot be engaged for all inconveniences or damages inherent in the use of the internet network, including data loss, intrusion, virus, service interruption, and other involuntary problems, or any event qualified as force majeure, in accordance with jurisprudence.
The computerized records kept in Lunifia's information systems under reasonable security conditions will be considered as proof of communications, orders, and payments between Lunifia and the Client.
Article 6 - Security
The website www.lunifia.com is subject to a security system: the SSL encryption process has been adopted, and all scrambling and encryption processes have also been reinforced to protect all sensitive data related to payment methods as effectively as possible.
Article 7 - Intellectual Property
All texts, comments, works, illustrations, and images reproduced on the www.lunifia.com website are reserved under copyright as well as intellectual property rights worldwide. As such, and in accordance with the provisions of the intellectual property code, only private use is authorized, subject to different, or even more restrictive, provisions of the intellectual property code. Any total or partial reproduction of the www.lunifia.com website is strictly prohibited, whether in the form of a photo, logo, visual, or text.
Article 8. Personal Data
All data you entrust on the www.lunifia.com website is for the purpose of processing your orders.
Under Law No. 78-17 of January 6, 1978, relating to data processing, files, and freedoms, you have the right to rectify, consult, modify, and delete the data you have provided to us, from the seller. This right can also be exercised online.
Article 9. Force Majeure
The performance by Lunifia of all or part of its obligations, particularly regarding delivery, will be suspended in the event of an unforeseen event or force majeure that would hinder or delay its execution. These include, but are not limited to, war, riots, insurrection, social unrest, and strikes of all kinds. Lunifia will inform customers of the occurrence of an unforeseen event or force majeure within seven days of its occurrence. If this suspension continues beyond a period of fifteen days, the customer will have the option to cancel the current order, and the price of the ordered Products and the delivery costs paid will then be reimbursed.
Article 10. Applicable Laws and Competent Jurisdictions
These General Terms and Conditions of Sale are governed by French law. Only the French version of these General Terms and Conditions of Sale is authentic. In the event of any difficulty arising in connection with the Order, the delivery of Products, and more generally the execution of the sale, the customer will have the option, before any legal action, to seek an amicable solution, notably with the help of a consumer association or any other counsel of their choice.
Article 11. Customer Service
For any information or question about an order, our customer service is at your disposal.
Please note that our shipping times are 24 to 48 business hours. During periods of high activity, allow up to 72 hours. Once your order has been shipped, you will receive a confirmation email with tracking information.
- By email: contact@lunifia.com
- On our social networks @lunifiaparis
Article 12. Disputes - Consumer Mediation
In the event of a dispute between the customer and Lunifia, the parties will endeavor to resolve it amicably. The customer is invited to send a written complaint to customer service at the address mentioned above.
If no amicable agreement is reached within one (1) month, or in the absence of a response, the consumer customer (within the meaning of Article L.133-4 of the Consumer Code) may free of charge refer the matter to the competent consumer mediator, listed on the official list of the Commission d’évaluation et de contrôle de la médiation de la consommation (CECMC).
Referral mediation body:
La Société Médiation Professionnelle. Website: www.mediateur-consommation-smp.fr
24 rue Albert de Mun - 33000 Bordeaux
Article 13. Return and Refund Policy
Defective or Damaged Items
At Lunifia, every piece of jewelry undergoes rigorous checks to guarantee impeccable quality. If, despite our high standards, a defect is found upon receipt, your jewelry is covered by our one-year warranty from the date of shipment. This warranty does not cover damage resulting from improper use, abuse, negligence, or gradual alteration due to normal use of the jewelry over time. It also does not cover the loss of jewelry.
For any assistance, our customer service is available by email at contact@lunifia.com.
Returns and Refunds
You have fourteen days after receiving your order to exercise your right of withdrawal, in accordance with Article L.221-18 of the Consumer Code. After this period, no returns will be accepted.
Returned items must be new, unworn, and kept in their original packaging. Any product showing signs of wear during inspection cannot be refunded. Return shipping costs are the responsibility of the customer.
To exercise your right of withdrawal, you can contact us by email at contact@lunifia.com and send your request in writing, specifying your order number.
In the case of a promotional offer including several items, such as an offer of the type “Buy 2 pieces of jewelry = get 1 free,” the entire set must be returned to qualify for a full refund. If only one of the items is returned, the ones kept will be charged at their original unit price.
Return Procedure
All return requests must be addressed to customer service by email at contact@lunifia.com. After validation, you will receive an email detailing the instructions to follow. Once the return is received and inspected, the refund will be processed within a maximum of fourteen days, directly to the payment method used during the purchase.
If shipping costs were paid during the order, they will not be refunded.
Shipments and Undelivered Packages
If your order has not been delivered within thirty days due to a carrier delay and its tracking indicates it is still in transit, we will arrange a reshipment. For any questions, our customer service remains at your disposal.
Lunifia disclaims all responsibility for lost packages after they have been dropped off with the carrier. Once a package is declared delivered by the latter, no claim can be processed, and no refund or credit note can be issued. However, if you encounter a problem, we invite you to contact our customer service, who can assist you.
Return of package not collected at relay point
In the event of packages delivered to a relay point and not collected, leading to their return to our warehouse, the following conditions will apply for any new shipment or refund request:
- New shipment: Shipping costs for reshipment will be borne by the customer, with an additional €2 for processing fees.
- Refund: The total purchase amount will be refunded after deduction of initial shipping costs and an additional €2 for return processing fees.